Cali Wooden Bed Base Solid Pine

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$295 $345

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Only 8 units left


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Customer Reviews

Based on 8 reviews

This is by far the worts customer service I have experienced ever, ALX claim this bed is to be dispatched from the 4th of Feb and that shipment would be made 1 business day after the transaction was completed. ALX has not come through on either promise. The only way to get in contact with them is via email (which they refuse to answer), no matter how many times I have asked for an update about t a bed I ordered on the 8th of February. You are better off purchasing furniture with a trusted company like Temple and Webster, not ALX who appear to be a legitimate business but clearly are not.

I am extremely dissatisfied with this company

Order cancelled

I ordered a single Cali bed and paid, then two days later my order was cancelled and refunded with no explanation as to why. Then I see the site is still saying there is stock?! Don’t order from here.

natalie daccach
Is there even actual customer service????

Ordered this bed on the 8/10/2021. It’s 23/11/2021.
Have send 2 emails regarding delivery date as I’m moving interstate And have gotten NO REPLY.
I’m afraid I may have lost my money???


Bonnie Amos
Terrible customer service/communication

I ordered a product from Alx & Co on the 28/8/21.
After about a week I realised that I still hadn’t received an email confirming my order was shipped. I checked the product on the website and noticed that now the product was on pre order.
I emailed the company and requested clarification whether my order would be delayed. I received a reply an hour later clarifying that my order would not be dispatched until the 6th of october! Despite this not being on the website when I purchased the product.
I replied back quickly asking what the refund process would be if I wanted a refund. And guess what? Never received a reply. I sent NUMEROUS emails over the coming weeks requesting a refund. The item that I had ordered was a bed base and because I was moving interstate, I needed a bed base pretty quick and I was forced to sleep on the floor on my mattress which is less than ideal.

I eventually ordered a bed base from another company which arrived in 3 days. I had honestly thought I had been scammed and would not receive a bed.

I finally received the product and immediately attempted to get a refund and organise a return by following their steps outlined on the website. I did not receive a reply and am still waiting. I no longer need this bed and obviously this is a financial loss.

Unfortunately there is no phone number to call so I cannot even speak to a person. I have sent them emails requesting they call me to discuss if there is some sort of issue, however I have received no phone calls.

This customer service is awful and I would not recommend. I could not figure out how to give 0 stars and I would if I could!

Isabelle Ubeda
Cali wooden base

Love this bed! Came so quickly, easy to assemble and looks amazing!