

Description
Shipping Guide
Payment & Security
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This striking geometric pot is simply stunning. Made with highly sustainable recycled plastics and concrete this hand crafted pot is extremely durable, strong and earth friendly. This pot is perfect for any modern space, home or office.
Details of the garden pot
An elegant plastic plant pot that is designed for use with either artificial or living plants and made from recycled materials that are extremely durable and long-lasting.
A stunning long-lasting and highly durable pot that is sure to stand the test of time.
Package Content:
1 x Hemera Imitation Dark Stone Geometric Planter
We are working with various couriers to provide the most efficient delivery service with the most reasonable price and quickest service.
It’s important to note that we do not control any third-party courier companies’ operations and cannot be responsible for delivery time frame or delay, any promise or ETA they made to you.
Shipping Duration
VIC | 3 to 5 business days |
NSW | 4 to 6 business days |
ACT | 4 to 6 business days |
QLD | 4 to 8 business days |
TAS | 7 to 11 business days |
WA | 7 to 12 business days |
NT | 7 to 12 business days |
FREE SHIPPING
Most items are free shipping. Please note this may however exclude some regional areas inc Goldcoast, Newcastle, WA, TAS & NT.
Due to limitations by our courier partners, some postal codes may be exempt from free shipping or cannot be delivered to. Please contact contact@alxandco.com.au or send us a message at our facebook messenger to confirm if extra shipping fee will be needed to your order.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us.
If you do, there is a risk that your returned item may not be identifiable and accepted.
Applicable freight fees will be deducted from your refund plus a 20% off restocking fee in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@alxandco.com.au
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please email us at contact@alxandco.com.au and we will provide the return address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Change of Mind Policy
We offer a change of mind 14 days money back guarantee. If you change your mind, you may return your purchase to us within 14 days of the date you received it.
We will need to deduct applicable freight fees from your refund plus a 20% restocking fee will apply.
Items must be returned in their original packaging including all the original contents free from damage. Please ensure all items are packed sufficiently for transport, any damages caused during the return shipping may be rejected or receive a revised refund amount.
The following will be classified as change of mind return:
Upon purchasing buyers agrees with above terms and conditions.
Free delivery on 1000+ items
Free Delivery on all products at Eastern States. Charges May apply to Regional Area.
14-days Return
T&C's apply
Top-notch support
contact@alxandco.com.au
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