Orders are generally shipped from distribution centres, which are located in Melbourne, the next day after full payment is received.
We are working with various couriers to provide the most efficient delivery service with the most reasonable price and quickest service.
It’s important to note that we do not control any third-party courier companies’ operations and cannot be responsible for delivery time frame or delay, any promise or ETA they made to you.
Most items are free shipping. Please note this may however exclude some regional areas inc Goldcoast, Newcastle, WA, TAS & NT.
Due to limitations by our courier partners, some postal codes may be exempt from free shipping or cannot be delivered to. Please contact email@example.com or send us a message at our facebook messenger to confirm if extra shipping fee will be needed to your order.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
When placing my order, there was nothing on the website to say that the TREA Charcoal Bed Frame with drawer was unavailable. I placed my order, paid for the item, then was informed that there would be a delay as the item was a special order and would be shipped out it 2 weeks. Well a MONTH later I was told that the item I had ordered and paid for was unavailable, out of stock, sold out, not being made. I was offered a replacement that had zero similarity to what I had ordered and had to request a refund. I am not happy at all with the communication and service I received and I absolutely will NOT recommend this company to friends and family and will strongly encourage people to avoid ALX & Co. Furniture. You WILL NOT get what you paid for. Literally. If i could rate 0 stars i would. NOT F@#%ING HAPPY!!!